Privacy Policy

Last updated: November 2023
This privacy policy applies to the website https://www.travelance.club .  (the website, hereinafter).

This website serves as the TRAVELANCE CLUB sales platform, offering products from tour operators registered with the TRAVELANCE alliance.

Please read it carefully. It contains important information about the processing of your personal data and your rights under applicable regulations.

We reserve the right to update our privacy policy at any time due to business decisions or to comply with any changes in legislation or case law. If you have any questions or require clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.

If you provide personal data of third parties, you agree to obtain their prior consent and inform them about the content of this policy.

Fields marked as mandatory in our forms must be completed in order to process your requests.

I. Who is responsible for processing your data?

  • Data Controller: STRAVELPARTNERS, S.L.U., a company belonging to the Piñero Group

  • Tax ID: B06882203

  • Postal Address: Plaza Mediterráneo nº 5, 07014 Palma de Mallorca (Balearic Islands)

    You can contact the Piñero Group’s Data Protection Officer at: dpd.privacy@grupo-pinero.com

II. What will we use your data for and on what legal basis?

TRAVELANCE CLUB Platform Registration Management:

We process the identifying data (name and surname) and professional contact information of travel agency representatives obtained from tour operators registered with the TRAVELANCE alliance or directly from the agency, to process the registration or initial identification of the travel agency on the TRAVELANCE CLUB platform.

This processing is based on the legitimate interest recognized by Article 19 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights. In weighing this interest against your rights and freedoms, it has been determined that the processing has a limited impact on the privacy of the data subjects, corresponds to their reasonable expectations, and does not pose significant threats.

Management of the TRAVELANCE CLUB platform:

We process the identifying data (first and last name) and professional contact information of travel agency representatives to manage the relationship with agencies registered on the platform and their participation in the TRAVELANCE CLUB program.

The legal basis for this processing is the performance of the contractual relationship established with your agency upon accepting the TRAVELANCE CLUB terms and conditions.

Management and organization of promotional events:

We process the identifying data (first and last name) and professional contact information of travel agency representatives who register for promotional events organized for travel agencies in order to manage and organize these events.

The legal basis for this processing is the performance of the contractual relationship established upon registration for the event.

Sending commercial information:

We process professional contact information to send you professional communications about tourism products and services offered through Travelance.

These data processing activities are based on your consent, given when you registered for events aimed at travel agencies. For agencies already registered on the TRAVELANCE CLUB platform, the legal basis for these processing activities is Article 21.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

You may unsubscribe from our mailing list at any time by using the link provided for this purpose in our communications or by sending an email to: dpd.privacy@grupo-pinero.com.

Website Security Administration and Management:

We process browsing data (IP addresses or logs) to administer and manage the security of the website and TRAVELANCE CLUB access accounts. This processing is based on our legitimate interest in ensuring website security. This interest is expressly recognized by Recital 49 of the GDPR. In balancing this interest with your rights and freedoms, we have taken into account that this processing corresponds to general security practices, does not pose significant threats to data subjects, and that access to information about the use of systems such as the website is limited to a small number of people with the necessary access privileges for their administration.

Statistical and Quality Management Purposes:

In order to evaluate and manage the quality of our services, we compile statistics from aggregated data obtained from website browsing data, e.g. IP address, blogs, pages visited, or actions taken on the website (more information in our cookie policy).

This processing is based on our legitimate interest in evaluating and managing the quality of our services. In weighing this interest against your rights and freedoms, it has been determined that the processing has a limited impact on the privacy of data subjects, corresponds to their reasonable expectations, and does not pose significant threats.

III. How long will we keep your data?

Generally, we retain your data for the duration of the relationship the agency maintains with us and, in any case, for the periods stipulated in applicable legal provisions and for the time necessary to address any potential liabilities arising from the processing. We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected. Information related to browsing activity will be deleted once the web session has ended and the statistics have been compiled.
Data processed for sending professional information will be kept active until you request its deletion.

IV. To whom can we disclose your data?

Your data will only be shared with third parties when legally required, with your consent, or when your request necessitates such sharing.
Using the TRAVELANCE CLUB sales platform will result in your data being shared with tour operators currently part of the TRAVELANCE alliance or those that may join in the future, for the purpose of maintaining business relationships with the registered travel agency. The legal basis for this sharing is the legitimate interest recognized by Article 19 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights. In weighing this interest against your rights and freedoms, it has been determined that the processing has a limited impact on the privacy of data subjects, corresponds to their reasonable expectations, and does not pose significant threats.

V. What are your rights?

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access that data. You may also request that your data be rectified if it is inaccurate or that incomplete data be completed, as well as request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you may request the restriction of the processing of your data. In such a case, we will only process the affected data for the establishment, exercise, or defense of legal claims or for the protection of the rights of others. Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In this case, we will cease processing the data unless there are compelling legitimate grounds for the processing which override your interests or rights and freedoms, or for the establishment, exercise, or defense of legal claims. Likewise, and under certain conditions, you may request the portability of your data so that it can be transmitted to another data controller.

You also have the right to object to automated individual decision-making that produces legal effects concerning you or similarly significantly affects you, where this right applies in accordance with Article 22 of Regulation (EU) 2016/679.

You may withdraw any consent you have given for specific purposes, without affecting the lawfulness of processing based on consent before its withdrawal, and lodge a complaint with the Spanish Data Protection Agency or another supervisory authority. See the list and contact details of European data protection agencies on the European Commission’s website at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

To exercise your rights, you must send us a request by mail or email to the addresses indicated in section “1. Who is responsible for processing your data?”.

You can find more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency at www.aepd.es.