Legal Notice

 

Legal Notice and Terms of Use of the Website

Accessing this website confers the status of USER and implies full and unreserved acceptance, from the moment of such access and/or use, of this legal notice and the privacy policy in its latest version. Therefore, we advise you to read these documents before using the functionalities offered by this website, as well as each time you access it, since we reserve the right to change, modify, add to, or delete any part of these conditions at any time.

I. Website Owner

For the purposes of Article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, the following information is provided regarding the owner of this website:

  • Website Owner: STRAVELPARTNERS, S.L.U. (hereinafter, STRAVEL)
    Registered Office: Plaza Mediterráneo nº 5, 07014 Palma de Mallorca, Balearic Islands
  • Tax Identification Number (CIF): B06882203
  • Registration Details: Registered in the Mercantile Registry of Palma de Mallorca, Volume 2097, Book 0, Folio 160, Page PM-91533, Entry 1

 

In addition to the registered office, the following channels are available to users to direct their requests, questions or complaints:

Tel. +34 663 89 09 62

II. Conditions of use

1. Introduction. STRAVEL provides travel agencies with information on this website about products and services offered by tour operators affiliated with the Travelance alliance, allowing them to initiate bookings directly online. By accessing and using this website, the travel agency agrees to be bound by the following terms and conditions. Therefore, it is recommended that you carefully read this section before browsing.

2. User Obligations. Users agree to use this website lawfully, in accordance with these terms and conditions, and in a way that does not infringe upon the rights or interests of STRAVEL or third parties. By way of example, and in no way limiting or excluding other obligations, the User also agrees to:

  • Do not engage in illegal activities or activities contrary to public order or good faith;

  • Do not attempt to access, modify, manipulate, or use other users’ accounts;

  • Do not use data published on the website to send unsolicited communications (spam);

  • Do not introduce or disseminate false, misleading, ambiguous, or inaccurate information or content on the website in a way that could mislead the recipients of the information, nor disseminate content of a racist, xenophobic, pornographic nature, or that incites terrorism or violates human rights or the rights of minors;

  • Do not take actions that constitute or lead to a violation of the intellectual property rights of STRAVEL or third parties;

  • Do not cause damage to the physical and logical systems of STRAVEL, its suppliers, or third parties;

  • Do not introduce or disseminate computer viruses on the network or use any other physical or logical systems that could cause the aforementioned damage.

  • Do not remove, alter, circumvent or manipulate any protection device or security system that may be installed on the pages of this website.

3. Exclusion of Liability. This Website is provided “as is” and its use is at the User’s own risk. Therefore, neither STRAVEL, nor its administrators, employees, suppliers, or collaborators will be liable for any damages, of any kind, direct or indirect, arising from the use of the Website. STRAVEL expressly excludes, to the fullest extent permitted by law, all warranties, whether express or implied.

STRAVEL does not guarantee the availability and accessibility of the Website, although it will make all reasonable efforts in this regard. Interruptions may occur from time to time for the performance of necessary maintenance operations.

STRAVEL is not responsible for any damages resulting from interference, interruptions, computer viruses, telephone malfunctions, or telephone disconnections caused by factors beyond its control. STRAVEL is not liable for delays or interruptions in the use of this electronic system caused by deficiencies or overloads in the data processing center, telephone lines, the Internet system, or other electrical systems; nor for any other alteration that may occur in the Users’ Software or Hardware. STRAVEL also does not guarantee the absence of viruses, malware, Trojans, or other elements that may cause alterations to the User’s computer system, documents, or files, excluding any liability for damages of any kind caused to the User for this reason. Likewise, STRAVEL will not be liable for damages caused by third parties through illegitimate intrusions beyond its control.

STRAVEL will also not be liable for damages caused by the use or misuse of the Website’s content, nor for the consequences that may arise from errors, defects, or omissions in the content that may appear on this Website provided by the Users themselves or other third parties. STRAVEL assumes no obligation or liability whatsoever with respect to services that it does not directly provide.

4. External Links. Under no circumstances will STRAVEL assume any responsibility for the content of links belonging to external websites, nor will it guarantee the technical availability, quality, reliability, accuracy, completeness, truthfulness, validity, or legality of any material or information contained in any of these hyperlinks or other internet sites. Likewise, the inclusion of these external links does not imply any type of association, merger, or partnership with the linked entities.

4. Contracting of Products and Services. Reservations for products and services offered on this website constitute a contract between the agency and the tour operator that markets them, with STRAVEL remaining outside the commercial relationship established.

4. Users and Passwords. Travel agencies are solely responsible for maintaining the confidentiality and security of their registered accounts, assuming exclusive responsibility for the consequences of the use made of access credentials and the activities carried out through their accounts.
Passwords for accessing registered user accounts are confidential and non-transferable. Travel agencies agree to notify STRAVEL of any modifications or deletions that must be made to User accounts if those Users cease providing services to the corresponding agency.

Agencies also agree to immediately notify STRAVEL of any security breach of their accounts.

5. Denial of Access and Account Cancellation. STRAVEL reserves the right to deny access to the Website, as well as to suspend or cancel the accounts of Users who violate these terms and conditions; in the event of unforeseen technical or security problems; account inactivity for a significant period; or in compliance with a police, judicial, or administrative order or request.

Such cancellation or suspension will be at STRAVEL’s sole discretion and will not give rise to any compensation.

6. Processing of Personal Data. Users can find information about the processing of their data and how to exercise their rights of access, erasure, restriction of processing, and rectification of their personal information, as well as their right to object to processing and data portability, in the privacy policy available on the website’s homepage. This policy is incorporated into these terms and conditions by reference.

7. Intellectual Property and Copyright. Without prejudice to any intellectual property rights held by third parties, the intellectual property rights to the Website, the domain name, its source code, design and navigation structure, and all elements contained therein (including, but not limited to, images, sound, audio, video, software, text, trademarks or logos, color combinations, structure and design, etc.) belong to STRAVEL, which holds the exclusive rights to exploit them in any form, and, in particular, the rights of reproduction, distribution, public communication, and transformation, in accordance with the provisions of the current Intellectual Property Law. The reproduction, distribution, and public communication, including making available, of all or part of the content of this website on any medium and by any technical means is expressly prohibited without the authorization of STRAVEL or, where applicable, the third parties holding the intellectual property or copyright rights to the affected content. Notwithstanding the foregoing, website users may view the elements of this website and even print, copy, and store them on their computer’s hard drive or any other physical medium, provided that it is solely and exclusively for their personal and private use. Entities or individuals who, with prior authorization from the owner of this website, intend to establish a link to it, must guarantee that the link only allows access to this website or service and does not reproduce its content and services.

8. Severability. If any clause of these terms of use is declared invalid, it will only affect that specific provision or the part declared invalid, with the remaining terms remaining in full force and effect, and the affected provision or part being deemed not to have been included.

9. Acceptance. Access to and use of this website necessarily implies your express acceptance of each and every one of these terms of use.

10. Applicable Law and Jurisdiction. This website shall be governed by Spanish law, excluding its conflict of law rules, and any dispute arising from its use or the services linked to it shall be subject to the jurisdiction of the competent courts and tribunals in accordance with applicable regulations.

The European Commission provides an online dispute resolution platform for consumers, which can be accessed via the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Version 1.0 – November 2023